Returns & Refunds Policy

At NOMADOLE, customer satisfaction is important to us. This Returns and Refunds Policy explains the conditions under which returns, refunds, or exchanges may be accepted.

Return Eligibility

You may request a return or refund if:

• The item you received is damaged, defective, or incorrect

• The issue is reported within 10 days of delivery

• Items must be unused, in their original condition, and include all original packaging and accessories.

Non-Returnable Items

The following items are not eligible for return or refund:

• Items showing signs of use, wear, or damage caused by the customer

• Items returned without prior approval

• Items returned after the allowed return period

Return Process

To initiate a return, please contact our customer support team at support@nomadole.com with:

• Your order number

• Photos or videos clearly showing the issue

• A brief explanation of the problem

Once your request is approved, we will provide return instructions.

Return Address

Approved returns must be sent to the following address:

3350 Miac Cove

Memphis, TN 38118

United States

Please note that returns sent without authorization may not be accepted.

Refunds

After we receive and inspect the returned item, we will notify you of the refund status. If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping Costs

Original shipping fees are non-refundable

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item)

Late or Missing Refunds

If you have not received your refund after the stated processing time, please check with your bank or payment provider before contacting us for further assistance.

Exchanges

Exchanges are only available for items that are defective or damaged upon arrival. Availability is subject to stock levels.

Policy Updates

NOMADOLE reserves the right to update or modify this policy at any time without prior notice. Changes will take effect immediately upon being posted on the website.

Contact Us

For any questions regarding returns or refunds, please contact us at:

Email: support@nomadole.com